PROCESS
Once an order is placed, it takes 1 - 3 working days to process the order. During the week it takes one working day, but if you order on Friday evening or at the weekend, it may take a little longer.
Once your order has been processed, it will be shipped and delivery takes an average of 5 - 10 working days. We strive to make the ordering and delivery process as easy as possible for our customers. However, if you have any questions or additional concerns, please do not hesitate to contact our customer service team. Below we explain how your order will be processed and delivered. Place an order The ordering process at Hug & Hoot is as simple as possible. First, go to the product page and add the product you want to your cart. To do this, click on the black "Add to Cart" button. Here it is important to check that you have selected the correct variants. If everything is OK, click the "Proceed to Checkout" box. On the information page, enter the correct address information. Make sure all information is correct. Once this information is correctly filled in, you can click the "Continue Shipping" button. On the "Shipping" page you have the option to check the address information you have entered. It is also pointed out that every shipment is sent completely free of charge. As a gesture of our appreciation to our customers, we always cover the shipping and handling costs. You can now continue by clicking on the "Proceed to payment" box. In the payment options, you have the choice between different payment methods. At hellostella.com, all payment options are SSL encrypted, which means you can always rely on a secure payment environment.
- Credit card (AMEX, Mastercard, Maestro, Visa)
- Paypal account
- Immediately
Once you have selected the correct payment method, click on the "Finish Order" box and you will be redirected to your chosen payment method. Follow the instructions on this page to complete your order. In the unlikely event that you have problems with your order, you can always contact us.
Shipping costs
We cover the shipping costs for each order. All our products are delivered to your door 100% free of charge. There is also no minimum purchase requirement.
Have you found the perfect look for your little one? If so, you'll want to receive it as soon as possible! That's why we make sure your order is processed and shipped quickly. To help keep our prices reasonable, we collect packages in large quantities and ship them all at once once we've reached our minimum order threshold. We appreciate your understanding and your support in helping us create a better and healthier world. Please note: Like many other online stores, we are currently experiencing a high volume of orders, so there may be some delays.
